Terms & Conditions

Welcome to SanskritiHandicraft.com. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Us

Sanskriti Handicraft is an online store specializing in handcrafted wooden products, pooja items, home décor, festival decorations, Laddu Gopal accessories, gift items, and traditional Indian handicrafts.

Throughout these Terms, “Company”, “We”, “Us”, and “Our” refer to Sanskriti Handicraft. “You” or “Customer” refers to anyone accessing or purchasing from our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into a binding contract.

3. Products

All products available on our website are handcrafted by skilled artisans.

Because many products are handmade:

  • Minor variations in colour, texture, wood grain, painting, carving, or finish are natural.
  • Product images are for representation purposes only.
  • Slight differences between photographs and the actual product should not be treated as defects.

4. Pricing

  • All prices are displayed in Indian Rupees (INR).
  • Prices include applicable GST where required.
  • Shipping charges may be calculated separately during checkout.
  • We reserve the right to modify prices without prior notice.

If an incorrect price appears due to a technical error, we reserve the right to cancel the order and refund the payment.

5. Orders

Your order becomes confirmed only after successful payment and order confirmation.

We reserve the right to:

  • Cancel suspicious or fraudulent orders.
  • Refuse service to anyone.
  • Limit quantities purchased.
  • Cancel orders due to stock unavailability.

If your order is cancelled after payment, the full amount will be refunded to your original payment method.

6. Payments

We accept secure online payments through trusted payment gateways.

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Other payment methods displayed during checkout

We never store your complete payment details on our servers.

7. Shipping & Delivery

We deliver across India and selected international locations.

Estimated delivery times are approximate and may vary due to:

  • Weather conditions
  • Courier delays
  • Festivals
  • Public holidays
  • Remote delivery locations

Delivery timelines are estimates and not guaranteed.

8. Order Tracking

Customers will receive shipping updates through email, SMS, or WhatsApp (where applicable) after the order has been dispatched.

9. Cancellation

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

10. Returns & Replacements

We strive to deliver products in perfect condition.

Returns or replacements may be accepted only if:

  • Product is damaged during transit.
  • Wrong item is delivered.
  • Product has a manufacturing defect.

Claims must be raised within 48 hours of delivery along with clear photographs and an unboxing video.

Products will not be eligible for return because of:

  • Change of mind
  • Colour variations due to screen settings
  • Handmade variations
  • Incorrect ordering by the customer

11. Refunds

Approved refunds will be processed within 5–10 business days after verification.

Refunds will be credited through the original payment method wherever possible.

12. Intellectual Property

All website content including:

  • Logo
  • Product photographs
  • Product descriptions
  • Graphics
  • Videos
  • Website design
  • Content

belongs exclusively to Sanskriti Handicraft and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

13. Customer Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload harmful software or malicious code.
  • Misuse product reviews or customer accounts.

14. Limitation of Liability

To the maximum extent permitted by law, Sanskriti Handicraft shall not be liable for:

  • Indirect or consequential damages.
  • Delivery delays caused by third-party logistics providers.
  • Loss arising from incorrect customer information.
  • Events beyond our reasonable control, including natural disasters, strikes, or government restrictions.

15. Warranty

Unless specifically mentioned, our products do not carry any manufacturer’s warranty.

Handcrafted products naturally vary and such variations are not considered defects.

16. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

We never sell customer information to third parties.

17. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for their content, policies, or practices.

18. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice.

The updated version will become effective immediately after publication on the website.

19. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Rajasthan, India.

20. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Sanskriti Handicraft

Website: https://www.sanskritihandicraft.com

Email: contact@sanskritihandicraft.com

Customer Support: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

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